Ally is an AR-based platform to provide remote assistance for connecting and collaborating with experts or OEMs for achieving the desired outcome.
As a purpose-built remote assistance app, Ally is based on AR technology. It bridges the gap between companies and OEMs by enabling them to connect, engage, and collaborate efficiently. Ally is a real-time remote assistance solution that assists enterprises to increase efficiency, productivity, and profitability.
Yes, You can leave your contact details with us on the “Contact Us” page and our representatives will be in touch with you to schedule a demo.
Yes, once you have been on-boarded our team will give you and your team members a proper demonstration on how to use the application
Admin can register you once and you can get access to Ally through the registered email ID and a password assigned by the Admin. When you will log in for the first time, you will get an option to change the password, and next time onward, you can log in to the app through an email address and your selected password.
This will depend on the subscription plan that you or your organization has selected. Usually, the plan covers anything between 10-50 members.
Yes, it is possible to delete or revoke the rights of team members who have been added.
Once you open the app, you will have two options to get access- as a user or as a guest. You can either start a session as a user or join the session as a guest. If you are a user then you need to log in through an email ID and a password, but if you are a guest, then you need to add the 9-digit code to join the session.
Yes, you can hold. Person A and Person B can hold single session but in the same organization, Person A to B, Person C to D and Person X to Y,Z,U can have sessions.
Yes. During the call if Technician or On-site worker wants to access the knowledge centre while they are on call, they can access it from the calling screen and get the problem resolved.
No. But, you can create a session and send an invite to the person you want to join in that scheduled session.
In the ‘Create Session’ section, you will find tabs to start and join the sessions. You can join the session as a guest or an invitee, and start the session if you have scheduled it as a user. You can see your contacts and assets along with the ‘Access Knowledge Base’ tab on the ‘Create Session’ page.
In Ally, we have given two separate tabs in the ‘Start Session’ section. They are- ‘Use Their Camera View’ and ‘Use My Camera View’. It will enable you to see the equipment from the other side or show your equipment to the technician respectively.
You can simply click on ‘Forgot Password’ link and enter your registered email address. Ally will send the password reset link to your email address, and you can reset the password.
You will get the link to reset the password when you log in for the first time. Consequently, if you want to change your Ally password, you can click on the Forget Password tab and follow the procedure to change the password.
Alternatively, you can go to the My Account section in Settings and change your password. Please note that all other details are set by your company’s administrator and you cannot change them.
Yes. You can click on ‘Audio-Video With Live Annotations’ in the Session Mode in Settings and get the live annotations during the session.