Enterprises across various Industrial verticals are using Augmented Reality Remote Assistance to improve service effectiveness and accelerate skill development while increasing customer satisfaction and reducing costs. A robust AR Remote Assistance Solution can get many benefits to industrial enterprises such as reduced downtime, improved staff efficiency, and production process. Companies are gradually embracing AR-based remote assistance to connect theory and practice. As the integration of Augmented Reality makes industries more efficiently irrespective of the size of the workforce, a few things are needed to be considered before adopting AR-based remote assistance.
AR Remote Assistance- A Brief Introduction
AR-powered remote assistance combines AR technology with the ability to connect to others in real time through voice or video calls. It is specifically designed to detect flaws in any equipment. Whether it’s plant machinery or a server, any equipment can be accessed using camera-equipped devices from a remote location. From designing, planning, and maintenance to repair, Augmented Reality Remote Assistance Solution can give users instant access to specialist expertise. This access enables users to have technical data as well as a whole host of other information that is further useful in business operations.
Things to Consider Before Adopting AR Remote Access
Real-Time Data and Trouble-Solving Features
In current industrial sectors, there is a massive implementation of sensors, automation enablers, and IoT-based systems. These devices are already generating a lot of data that can be utilized for troubleshooting and diagnosis. Hence, if you are planning to adopt an AR Remote Assistance App for your organization, you need to consider how it will interact with the pre-existing systems. If pre-existing systems such as sensors and automation seamlessly interacts with AR remote assistance, it can efficiently support personnel in their activities even if the location is difficult.
Real-Time Visual Support and Analytics
AR-based analytics can display real-time data about a machine’s performance. It helps in increasing the efficiency of any equipment through desktops, mobiles, and wearables. For instance, if a field worker is highly at risk by handling equipment without any knowledge, real-time data can be a savior. In such cases, real-time data of equipment help in reducing the risk by alerting on-site technicians of the device’s complexity. The on-site technicians can operate safely after knowing the required precautions while preventing unnecessary risks.
Hence, remote assistance solutions should be simple to use and assist users in resolving complexities quickly. However, AR Remote Assistance should offer visual support via live video streaming that allows on-site workers to access the same what specialists see and guide them through the repair and maintenance process.
An ideal AR Remote assistance solution should be able to handle the following challenges:
- Calculation errors in pricing for multiple models
- Lack of collaboration between various departments and clients
- Unreliable and unrealistic traditional processes result in chaotic operations
- Error-prone order
- longer quote-to-order cycle
- Shrinking profit margins
Effective Collaboration within Workforce
Cloud, IoT, and several other technologies have overcome geographical constraints. Adding to this list, AR-powered remote assistance can also facilitate a successful collaboration. When it comes to collaborating through AR-based remote assistance, field service technicians, specialists, and managers play a key role in ensuring specific access and control over their AR applications. It involves the integration of an AR solution that can connect seamlessly. It should allow teams to connect and engage without any constraints. Moreover, this AR solution should help the team with efficient collaboration, communication, and productivity.
When technicians need assistance on the field, they can use a remote assistance device like a phone, tablet, or smart glasses with a front-facing camera. These devices can be used for launching software that enables collaboration between field workers and remote experts.
Compatibility with Multiple Devices
Technicians, experts, and support staff in the industrial sector have access to many devices such as smartphones, tablets, desktops, laptops, and wearables. Thus, it is important to ensure that AR-based remote assistance is compatible with every hardware in the enterprise. Furthermore, it should provide a smooth user experience along with compatibility. If AR-based solutions are compatible with every hardware on-site, moving between devices becomes minimal which enables a smooth workflow.
Clear AR instructions Based On Object Detection
3D object detection is a key aspect of AR Remote Assistance. A proper 3D detection allows enterprises to provide remote workers with all of the necessary digital AR instructions whenever any worker points the camera at any object or scans an object. These instructions are based on the data which is uploaded to the app after 3D object detection. Hence, efficient 3D detection is required in remote assistance for proper work instructions.
AR-based remote assistance is going to drive the future of modern enterprises, hence, the earlier your company adopts it, the sooner you can reap its benefits. Therefore, it is necessary to confirm the above factors before adopting AR remote assistance solutions. Its successful implementation will drive revenue and improve productivity. The growing manufacturing sector and other core industries will gradually achieve the benefits of this powerful remote help solution.
Rejig Digital is a leading AR-powered Remote Solution provider that aims to add value to organizations across different industries namely manufacturing, automobile, pharma, chemical, agriculture, FMCG, energy, and healthcare. Our efficient and effective service delivery can helps enterprises to achieve the desired outcome.